Privacy Policy

Who we are

Cowley Electrical Ltd trading as Solar-Technics

Our website address is:
Alternative domains/addresses forwarding to this site are:

What personal data we collect and why we collect it

Direct correspondence

If you contact us directly via post, telephone, email or other electronic methods, we may retain relevant personal information that you provide to us, such as your name, address, email, phone numbers and other data that enables us to correspond with you directly, for example for the purposes of issuing a quotation for our services. This may additionally include extended personal information taken during site survey relating to the provision of such services.

Who we share this data with

We do not routinely share any of this information with other organisations.


Where we have provided services to you, for example if we have installed a PV system or undertaken electrical installation or testing on your behalf, we retain personal information for project administration purposes. Such administration may include, for example: providing ongoing service cover; issuing certificates; invoicing; issuing and resolving warranties; handling complaints; and demonstrating our compliance with the Accreditation schemes and Trading Standards Institute of which we are a member. This information is maintained securely in client-specific project folders (electronic and/or hard copy), and in our central Quality Assurance database.

Who we share this data with

We do not routinely share any of this information with other organisations. However it is a requirement of the accreditation schemes and the Trading Standards Institute of which we are a member (including NAPIT Competent Persons Scheme, the Microgeneration Certification Scheme, Renewable Energy Consumer Code) to share certain information with the scheme administrators relating to our dealings with our customers. This is required to enable the administrators to monitor our compliance with the rules, requirements and obligations of the scheme, as well as for dispute arbitration and resolution purposes.



When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Who we share this data with

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Retention period

We will generally hold such information for a maximum of ten years. For PV projects, this may be extended to a maximum of twenty years (i.e. the duration of the Feed-in Tariff).

Your rights

Where we have collected your personal data you have certain rights regarding that data, namely:

• you have a right to request access to copies of your data that we hold; and
• you have a right to correct any error in your data.

Under certain conditions, you would also have a right to:

• request the deletion of your data;
• restrict the use of your data;
• object to our use of your data; and/ or
• request a transfer of your data to another organisation or directly to you.

Making a complaint

If you think that we have not used your personal data in accordance with data protection law, you should let us know in writing using the following address:
Cowley Electrical Ltd. 33 Maidenhair Drive, Rugby CV23 0SE

We will always take your concern seriously and work to resolve it speedily and effectively. However, if you are not happy with how we respond to your complaint, you can make a complaint to the Information Commissioner’s Office (ICO), whose contact details are:
ICO helpline: 0303 123 1113
ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.